Shipping Policy

Shipping Policy

At Off Grid Hero, we strive to ensure a seamless and efficient shipping experience for our valued customers.

Processing Time:

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after the order is placed.

Shipping Destinations:

  • We currently ship to addresses within the United States and internationally. For specific international shipping inquiries, please contact our customer support.

Shipping Methods and Timeframes:

  • We offer various shipping options, including standard, expedited, and express shipping.
  • The estimated delivery time for each shipping method is provided during the checkout process and may vary based on the destination.

Shipping Costs:

  • Shipping costs are calculated based on the selected shipping method, package weight, and destination.
  • Free shipping may be available for qualifying orders or promotional periods. Details will be communicated on the website or during checkout.

Order Tracking:

  • Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the provided email address. You can track your order using the provided tracking number.

Shipping Restrictions:

  • Some items may have shipping restrictions based on size, weight, or destination regulations. Any restrictions will be clearly communicated on the product page.

Delivery Issues:

  • If you encounter any issues with your delivery, please contact our customer support team promptly. We will assist in resolving any delivery-related concerns to the best of our ability.

Note:

  • Shipping times are estimates and are subject to change due to unforeseen circumstances, such as weather conditions or carrier delays.

Please review our full shipping policy for more detailed information.

For any further inquiries or assistance regarding shipping, feel free to reach out to our customer support team.